Refund policy
We hope you will be completely satisfied with your order. However, if an item does not meet your expectations, here are our return policies.
Right to Return
You may request to return an item within 14 days of receiving your order, provided that it is:
- unworn, unwashed, and unused;
- in its original condition;
- with all tags and original packaging.
Returned items that do not meet these conditions may be refused.
Return Shipping Costs
Unless there is an error on our part or the item is defective, the customer is responsible for return shipping costs.
This also applies to international orders. The original shipping costs, as well as any customs duties, taxes, or import fees, are non-refundable.
We recommend using a tracked shipping service, as we cannot be held responsible for packages lost or damaged during return shipping.
Defective Items or Order Errors
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 48 hours of receiving your package, including photos of the issue.
After verification, we will arrange an appropriate solution (exchange, replacement, or refund) and cover the return shipping costs if we are at fault.
Refund
Once we have received and inspected your return, we will notify you of its acceptance.
If the return is accepted, the refund will be issued to the payment method used at the time of purchase within a few business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Contact Me
For any return requests, please contact me before sending your item back to receive return instructions.
In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L. 612-2 of the Consumer Code, has the right to file a request for amicable resolution through mediation within one year of submitting a written complaint to the merchant.
MICHAUD ZOE EI has designated, through an agreement registered under number
18433/VM/2604, SAS Médiation Solution as the
consumer mediation entity.
To refer a matter to the mediator, the consumer must submit a request:
- Either in writing to: SAS Médiation Solution - 222 chemin de la bergerie 01800
Saint Jean de Niost
- Or by email to: mediation@sasmediationsolution-conso.fr
- Or by filling out the online form titled “Submit a Request to the Mediator”
on the website https://www.sasmediationsolution-conso.fr
- Either by filling out the online form titled “Submit a Complaint to the Mediator”
on the website https://www.sasmediationsolution-conso.fr
Regardless of the method used to file the complaint, the request must
include:
- The applicant’s mailing address, phone number, and email address,
- The name, address, and registration number with Sas Médiation
Solution of the professional in question,
- A brief statement of the facts,
- A copy of the prior complaint,
- Any documents necessary for reviewing the request (purchase
order, invoice, proof of payment, etc.)
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